nianomadic.com is committed to providing you with high-quality Outdoor and Travel products. We understand that sometimes a return or refund may be necessary, and we aim to make this process as straightforward as possible.
Returns:
If you wish to return an item, please email us at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email. Returns will only be accepted for items that are unused and in their original packaging.
Return Shipping:
- Customers are responsible for the cost of return shipping unless otherwise agreed upon with nianomadic.com.
- We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refunds:
Once we receive your return and verify that it meets our return policy criteria, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
Exchanges:
If you would like to exchange an item for a different size or color, please contact us at [email protected] to arrange the exchange. Exchanges are subject to product availability.
Defective or Damaged Items:
If you receive a defective or damaged item, please email us at [email protected] with photos of the issue within 7 days of receiving your order. We will work with you to resolve the issue promptly.
International Returns:
We ship worldwide, but please note that international returns may be subject to additional shipping fees and customs charges. Please contact us at [email protected] for assistance with international returns.
For any questions or concerns regarding our Return and Refund Policy, please reach out to us at [email protected]. We are here to help and ensure your satisfaction with your nianomadic.com purchase.